Operations

Operational Workflow Automation

How AI execution systems replaced manual handoffs, reduced operational drag, and scaled execution across high-volume internal workflows.

Operational Workflow Automation
Business Context

Operations teams managed high-volume, repetitive workflows across support, staffing, and internal service functions. Execution relied heavily on human coordination.

Core Challenges

Manual handoffs slowed execution, increased cost, and produced inconsistent outcomes as volume scaled.

Solution Deployed

Informategy deployed an AI-driven workflow execution system that orchestrates tasks end-to-end — routing work, updating systems, and escalating only true exceptions.

Automated Routing

Tasks routed dynamically based on rules, context, and system state.

End-to-End Execution

AI agents executed workflows without manual coordination across teams.

Exception Control

Only edge cases surfaced to humans, improving focus and reliability.

Impact in Numbers

Operational Results at Scale

The system reduced friction while increasing execution speed.

40–60%
Manual Effort Reduced
Faster Turnaround
Process Consistency

Need This Level of Operational Control?

We deploy AI that executes work — not just assists.

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